Apple Mac Defender Malware a Serious Issue?

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One of the selling points of Mac laptops or desktops is the OS, its stability and its virus-free status. But it looks like the Macs aren’t that secure as a recent case of malware is spreading pretty fast among Mac owners. What is Apple doing about that? Well it apparently chose denial. But the Nile is just a river in Egypt, and it won’t make the problem go away.

Let’s start from the beginning, shall we? The malware software in question is called Mac Defender although you could find it as Mac/Apple Security also and it does what similar programs usually do, ask you for money to secure your “official” copy of the software that should help you protect your Mac from viruses. In case you installed it you will get plenty of notifications telling you that your computer is infected with God knows what and the program needs to be purchased to do its thing. Which is nothing. Because you’re only infected with the program in the first place.

You know the drill, chances are it has already happened to you or someone you know on a PC, but it looks like this malware attack on Mac computers is getting a lot more serious. More people are experiencing it, and they’re definitely also at fault here. Before installing any shady software on your Mac or PC, you should google it if you’re not sure what it’s supposed to be doing.

Furthermore, and specifically for Macs, while Apple computers tend not to get that many virus afflictions on the long run, there are official anti-virus programs that would work with your Mac, so if you think you need protection, then why not ask customer support, or the Geniuses for proper guidance.

But once you got the malware, that’s when Apple should help you get rid of it and take preemptive measures against similar issues in the future. But it seems that Apple has officially instructed its customer care reps not to help out with the removal of Mac Defender, or whatever its name is. Apple is apparently investigating the whole thing and we might have further updates for you in the following days but in the mean time don’t expect that much support on the matter from Apple just yet:

Important:
• Do not confirm or deny that any such software has been installed.
• Do not attempt to remove or uninstall any malware software.
• Do not send any escalations or contact Tier 2 for support about removing the software, or provide impact data.
• Do not refer customers to the Apple Retail Store. The ARS does not provide any additional support for malware.

This Malwaregate (should we call it that?) is certainly going to blemish Apple’s 10th retail store anniversary, especially considering the quote above. Let’s hear it from you guys out there, have you been affected by this specific malware Mac issue? Did Apple reps help you get rid of it?