Sprint Pulls Samsung Epic 4G Android 2.2 Update [Numerous Complaints Of Data & SD Card Issues Prompt Sprint To Temporarily Halt Samsung Epic 4G Android 2.2 Update]

Posted on TFTS by Robert Nelson on Thursday, 24. February 2011 under: Mobile/Cell Phones

After a long wait, the Android 2.2 update process began for Samsung Epic 4G users earlier this week. And well, it seems that not everyone is going to get the update as expected.

Of course, given the complaints that we have been seeing, those who have not yet been updated may want to consider themselves lucky. That said, coming as a result of complaints surrounding the SD card and data connectivity, both Sprint and Samsung have temporarily halted the update process. According to the details that we have seen so far, some users are seeing an issue with the memory card or with data and some are experiencing both. Either way though, the fix is most likely not what you want to hear — a hard reset.

Neither Sprint or Samsung have offered any type of numbers in terms of how many users have been affected, stating only that they have seen an “increased number of calls.” With that, here is the official word from Sprint as to what the issues are and to how you can get your Epic 4G back to a properly working state.

There have been an increased number of calls into Care regarding issues with the Epic following the upgrade. As a result, the upgrade will not be pushed to more devices until a resolution for these issues is in place. The OTW update on the Samsung website will also be taken down.
Sprint and Samsung are actively working to correct these problems and release the update to all devices.
The issues being reported are related to data connectivity following the upgrade and SD card issues when attempting to access photos, music, etc. If you are experiencing these issues, a hard reset has been reported to resolve the problems. A hard reset will wipe out all the data on your device, so a backup should be done first.

And while these users are working extra hard to back up their data and begin the hard reset process, we here at TFTS will be on the lookout for the good word in terms of the update process returning. But remember, make sure you back up any data that you want to be saved before you begin.

Lastly, for those who may not be as familiar, here are the necessary steps to performing a hard reset on the Epic 4G.

1. Turn off your phone.
2. Hold the volume down, camera and power buttons until the system recovery screen appears.
3. Use the volume keys to scroll to wipe data/factory reset and select that option using the home key.
4. You will see a warning on the screen telling you that you are about to reset your phone and erase all
your personal information.
5. Press the volume up key to proceed. Press the volume down button to exit and not reset your phone.
6. After the reset is complete, use the home key to select reboot system now.
7. Your phone will turn off and turn back on.

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