Google Nexus One 3G Issues Widely Reported [Nexus One 3G Reception Issues Plaguing Users in US, T-Mobile & HTC Seemingly Clueless]

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According to various users posting in the Google Mobile Help Forum it seems that Google’s Nexus One Android smartphone is experiencing some issues in terms of 3G reception with a number of Nexus One users reporting that Google’s much hyped smartphone intermittently looses 3G reception – thus falling back onto EDGE connectivity – or suddenly drops to just 1 bar in terms of reception quality for an as yet unknown reason.

I say ‘as yet unknown’ as the affected US based users, who have secured their handsets via T-Mobile, have reported that even T-mobile seem clueless as to what’s causing the either sudden poor or complete loss of 3G reception. Interestingly one user who has contacted HTC directly was helpfully told to direct questions to T-Mobile – which would indicate, it would seem, that HTC suspect that the issue may lay with T-Mobiles 3G network, but many remain unconvinced that this is indeed the case. That said, at least one user has reported that HTC have agreed to replace their specific handset (so who knows where the fault truly lies?).

“I upgraded from a Blackberry Pearl to the Nexus One. I cannot get any 3G service as of yet,” writes one poster. “Don’t know what the problem is. T-mobile and HTC support weren’t able to help.”

Another writes “It’s got to be an issue with the phone right?  Either something with the hardware, such as bad antennas, or a software bug.  Either way that seems like it would fall squarely on the shoulders of HTC phone support.  I don’t blame T-mobile for pushing us back to HTC with this issue, although it’s a crappy experience to the customer getting bounced back and forth between two support lines.  When I get home from work tonight I plan on getting back on the phone with HTC.  I think this set of posts, with so many people saying “my G1 gets perfect signal in this location while my Nexus gets crap” is enough proof that HTC needs to be acknowledging the problem and working on a fix.” (for those that don’t know, HTC manufacture the Nexus One, of course).

And, adding to the seemingly building consensus that the 3G reception issue may indeed be a hardware issue (rather than a network issue) another adds,  “It’s not the SIM cards, the same card works perfectly in my G1.  I’m thinking it’s the 3G radio or antenna, or some software glitch.  You would think a software issue would be on everybody’s phone though.  Since not everybody has the problem it’s probably a hardware thing.”

You can view the ongoing stream of end user reports here and, needless to say, we’d love to hear from Nexus One owners directly who are experiencing 3G reception issues. Are you? Do let us know.