AT&T iPhone App Helps Report Poor Service Issues [AT&T Mark the Spot App to Assist AT&T to Resolve Network Service Problems]

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We have to hand it to AT&T when it comes to acting to work with its customers to highlight (with view to resolving) network and service issues as AT&T have now released an iPhone App – known as ‘Mark the Spot’ – that’ll help its customers report issues so AT&T can use submitted reports to locate major problem areas that need looking into.

Developed to help users report back on issues such as poor service coverage, dropped calls and poor voice quality when making/receiving calls, the AT&T Mark the Spot iPhone App, which Geo-tags each submitted poor service report allowing AT&T to pinpoint exactly where, in terms of location, issues are being experienced is available for free from the Apple App Store should you either want to ‘vent’ your frustration or you genuinely want to help AT&T work to provide a better service (or a mixture of the two).

“We think this is a great way to get customer feedback to improve our network,” said AT&T spokesman Mark Siegel. “We are always looking for ways to make it easy for customers to share their experiences. And this app lets customers report issues. It logs the time and location and automatically forwards the information to our network planning team.”

The AT&T Mark the Spot iPhone App, which requires version 3.0 or later of Apple’s operating system, as mentioned above, is available as a free download from the App Store now.