Apple Refusing to Repair Macs if You Smoke?
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Quite aside from the fact that smoking may well kill you it now appears that there’s an additional incentive to give up smoking if you happen to own a Mac as reports are suggesting that Apple are starting to refuse to repair broken Macs if, on opening them up, there’s evidence of tobacco smoke residue inside the machine.
According to TechRadar, duly credited below, one Mac owner who needed his Mac repairing was allegedly told that “Apple would not require an employee to repair anything deemed hazardous to their health.”
Of course, there’s no mention of this stance in Apple’s Applecare warranty but its thought that, if challenged by a less than happy smoker who gets his/her Mac back un-repaired, they would be able to fall back on their extreme environment’ clause that’ll see them covered.
Have you had Apple refuse to repair your Mac due to them discovering you’re a smoker? If you have please do drop a comment below as we’d love to hear from you (not least in order to establish some grounding here).
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I’ve worked in geek-squad-like tech support positions before and have seen several cigarette-smoke-induced system failures.
The tar in the cigarette smoke mixes with the normal dust in the air which is blown through the heatsinks in the system. The tar/dust mixture collects in the heatsinks and around the fan blades causing the air flow to become blocked and the fans to be clogged.
Overheating can cause severe damage to the components and the tar mixture will also cause the fan motor to blow out.
At the company I worked for, we’d require a system cleaning prior to servicing these cigarette smoke clogged systems regardless of the nature of the repair. And if the fan was burned out we’d require a hardware diagnosis and repair charge to replace the fan. The cleaning charge was around $30 and the hardware diag/repair charge was around $100.
And this doesn’t take into account the horrible smells we’d deal with cleaning these dirty boxes. But because we weren’t bound by warranty in any way in these services, and if it was a warranty repair such damage easily fell under a standard physical damage clause, I never had a qualm about the extra charges for service.
Let’s just say I can understand why Apple does this, but if I were making the decision at Apple, I’d call it physical damage rather than an environmental hazard.
For my sins I smoke (I know, I know) and even I see the points you raise above as being valid ones. I think I’m going to move this disgusting habit outside from now on – it’ll will help me to wind things down as I’ve got to the stage now where I want to quit.
Interestingly my last computer blew its processor (it was quite a pop) – related, perhaps? I’ve still got it (though its dead – I just cannot bring myself to get rid of it) so I’m going to take a look at its internals…
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