T-Mobile Sidekick Data Loss Compensation Confirmed

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Only yesterday Chris posted concerning the data loss issues that are plaguing Sidekick owners (see: T-Mobile & Microsoft SideKick Data Loss Warning [Danger Server Issues Result in SideKick Data Loss – Possibility of Recovering Data “Extremely Low”]) and whilst they and Microsoft (Danger) are working behind the scenes to try to recover any data they can T-Mobile have acted not only to apologise to its customers but also to confirm that compensation is on the cards for Sidekick users who ‘have experienced a significant and permanent loss of personal content’ should it transpire that their data cannot be recovered.

Here’s T-Mobile’s official statement:

T-MOBILE STATUS UPDATE ON SIDEKICK DATA DISRUPTION, MON., OCT. 12

Dear valued T-Mobile Sidekick customers:

We are thankful for your continued patience as Microsoft/Danger continues to work on preserving platform stability and restoring all services for our Sidekick customers. We have made significant progress this past weekend, restoring services to virtually every customer. Microsoft/Danger has teams of experts in place who are working around-the-clock to ensure this stability is maintained.

Regarding those of you who have lost personal content, T-Mobile and Microsoft/Danger continue to do all we can to recover and return any lost information. Recent efforts indicate the prospects of recovering some lost content may now be possible. We will continue to keep you updated on this front; we know how important this is to you.

In the event certain customers have experienced a significant and permanent loss of personal content, T-Mobile will be sending these customers a $100 customer appreciation card. This will be in addition to the free month of data service that already went to Sidekick data customers. This card can be used towards T-Mobile products and services, or a customer’s T-Mobile bill. For those who fall into this category, details will be sent out in the next 14 days – there is no action needed on the part of these customers. We however remain hopeful that for the majority of our customers, personal content can be recovered.

Sidekick customers can continue to visit T-Mobile Sidekick Forums (http://www.t-mobile.com/sidekick) on a regular basis to access the latest updates, as well as FAQs regarding this service disruption. The Forums also offers tips and suggestions for rebuilding content on your device.

UPDATE: See Microsoft Confirm Sidekick Data Recovery ["We Have Recovered Most, if Not All, Customer Data", Says MS].