Comments on: ZAGG Z.Buds In-Ear Headphones [Hands On Review – We’re Impressed]

By: burnedbyzagg

burnedbyzagg — Thu, 28 May 2009 20:31:31 +0000

I’ve had 4 in total, 2 of the original design and 2 of the new design. They have all failed. The mic switch stopped working on 3 and the volume control failed on one. The mic switch and volume control are cheaply made snap together plastic units with cheap solders and loose wires inside. They will fail over time. There is noticeable play in the wires going into these units. They are not sealed and not even resistant to weather. Wait until they do a complete redesign of the mic and volume units and actually send some people out in the field for a few months to real world test these things, let alone some good old stress testing in the lab. The cable system is great and the sound is great but until they get the switch and volume control design correct don’t waste your money. Chech out the ILOUNGE post too. Similar comments by them also.

By: Dan

Dan — Sat, 18 Apr 2009 17:24:50 +0000

I had exactly the same problem as Mike. Mine lasted a little over 5 weeks before a wire came loose internally and they were unuseable. I contacted customer service and told me that it was going to cost me $20 plus shipping for them just to look at them, before they’d decide if they would replace them. Awful customer service after that point, rude and high-handed. Appalling.

Avoid them at all costs. Wish I’d waited a few days before buying mine: maybe I would have seen Mike’s comment and bought Nixons or Shures.

By: josh m

josh m — Mon, 13 Apr 2009 19:53:41 +0000

Save your money, and the headache. I thought the Z.Buds from ZAGG looked like an innovative idea, so I bought a pair. After waiting several weeks for them to arrive (they were on backorder) I received them and immediately got hooked on the ’round the neck design. Kudos on a well-executed idea.
But after a few weeks of normal usage, I began to have problems with the 3.5mm connection. The nylon wrapper around the cord, which had been one of the primary selling points for me, dislodged from the 3.5mm connector and began sliding up and down the rubber cord. Soon after, the rubber nub that holds the cord in place at the 3.5mm connector also became dislodged. I was very disappointed.
I contacted customer service and was even more disappointed. They told me I could pay $20 under their “Lifetime Trade-In Guarantee” program and they’d fix or replace them. Six weeks into ownership, and just a few days past the return window, I was more than a little frustrated that they wanted $20 [after $80 for the headphones!] just to repair a defect resulting from poor workmanship. Needless to say, I declined.
The overall fit and finish feels a bit cheap. The plastics in the mic/button and volume control betray some corner-cutting, and the 3.5mm connector really poses some problems. Save your money.

By: Mike

Mike — Tue, 24 Feb 2009 22:31:44 +0000

Mine worked about 5 times them one side stopped working, they will exchange them if you pay some shipping charge for a defective product you already paid for and them paid again to ship them back to them. Rude customer service on top of it all.

Buy Shures they last forever and great customer service.

By: Andrew

Andrew — Sat, 17 Jan 2009 03:08:05 +0000

I can only speak as I find and the build quality I’m seeing is top notch.

By: H Man

H Man — Fri, 16 Jan 2009 23:05:55 +0000

Dudes

Heard that Zaggs fall apart in no time. There are other sites with awful comments by people who bought these!! Google the reviews before you buy!!