
With the holiday season only a few weeks away you may be considering buying your Christmas presents online. Shopping online is easy and you can often find good bargains especially for hi-tech gadgets. But you need to be aware of a few things before your buy to ensure your online safety. Before you start your online shopping spree, make sure you are using the latest version of your browser and if possible use Firefox 3 or IE 7 as they contain anti-phishing technologies.
Check the Seller.
The first and most important thing to know is who are you buying from. If you are using a big well known online retailer then your don’t have much to worry about. But if you are using a smaller shop who also has an e-commerce solution you need to be sure they are reputable. A couple of ways to verify the seller’s reputation is to Google their name and see if you find any horror stories about them. Also you can try calling them and ask some pertinent questions about their returns policy and and delivery. If you are using eBay then make sure you check the seller’s feedback.
Web Site Security.
At some point in the transaction you will need to enter some personal information and pay for the items you have purchased. This information will be sent over the Internet and you need to be sure that the seller’s web site is secure and that the information is sent over an encrypted connection.

When the time comes to enter your personal information or payment details, make sure that the Web address begins with https and check to see if a tiny locked padlock appears at the bottom right of the web browser window. Also if you are using Firefox 3 then you can click on the web site’s icon at the left side of the address bar and you will get a small report about the site’s security.
Some websites offer to store much of your personal information for you to make it easier to buy from them the next time you use their site. Therefore make sure you use a strong password (preferably mixed case and with some numbers or symbols) and don’t reveal your password to anyone, including their customer support people.
Payment
The safest way to pay for your gifts is by credit card. Most companies offer insurance and indemnities against Internet fraud. But you need to check with your credit card company first.
Never use cash or a money-transfer service because you’ll have no way to get your money back if something goes wrong.
Only ever enter the details that can be found on your credit card. Don’t enter any PIN numbers or bank account numbers. Don’t give extra details like your mother’s maiden name.
Keep a Record
Once you have purchased your gifts make sure you keep a record of what you have bought and where. Most online stores will email you a receipt of your purchase. Don’t delete it. Check your monthly statements to make sure that the right amount was charged to your account.
If the item doesn’t arrive, is damaged or isn’t as specified call the seller immediately. You don’t need to go straight to your credit card company and lodge a complaint, most problems can be solved with the seller simply enough.
Log off!
Once you have finished buying make sure you log off from the site and don’t make purchases from Internet cafes or from public Wi-Fi hotspots.
Conclusion
If you follow these tips online shopping can be a rewarding and money saving experience.
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“Shop Safely Online this Christmas [A Guide to Being Security Savvy]”
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Thanks Gary for the insight, I didn’t know some of that information. If only I’d have read it before I ordered all my presents online!
Great information Gary – and welcome, from an Australian reader to this great site that is going from strength to STRENGTH!! I have noticed that sometimes a site can be an https, but it has a red line through it (Toys R Us) is an example. What does this mean? Thanks for a great first post.
Mike,
I’m glad you like the post… With regards to the https being crossed out with a red line, it would be interesting to know what browser you are using.
In a browser like Google’s Chrome it means that there is something wrong with the site certificate. This can happen if their certificate has expired or is for a different domain or is a wild card certificate for multiple domains.
I have had a problem sometimes if I login a domain without using the www as the certificate is registered for the full domain name.
Gary
Many thanks for the info Gary. Sometimes I do worry about the amount of personal information there is ‘floating about’ in (or is in ‘on’?) the Internet. We all realise that identity theft is big (illegal) business nowadays and that it has cost some folks dearly – and not only in financial terms! Anyhow, thanks again for your speedy reply on this great site.
Mike