Comments on: Dell Still Selling Vostro 1310 & 1510 Laptops With Faulty Keyboards? [Our Readers Say Faulty Vostros Still Being Supplied]

By: Andrew

Andrew — Wed, 18 Feb 2009 03:21:41 +0000

Please let us know how it goes, Warren.

By: warren smith

warren smith — Wed, 11 Feb 2009 22:55:55 +0000

I purchased dell 1510 laptop on 12/01/2009
My key board is faulty.
Hit the ” sign and I get the @ (at) sign not even clear. Hit the @ sign and get ” sign. This is one of many faults on keyboard.
Have notified Dell,asked for new laptop, awaitng an answer.
regards Warren

By: mo

mo — Wed, 06 Aug 2008 12:07:11 +0000

I bought a Dell 1510 Vostro on 23/6/2008. The first Vostro was faulty form an electric point of view. They replaced it for me with a second one, whi ch had a problem with the lowere keyboard misalignment as others have noted. I called them, them, and they replaced the leyboared. Later that day, the laptop went faulty with a loud deafening noise. I contcted Dell, but they seem to have lost interst. I wrote to them, but they offered me a third replacemnt or refund having kept my money for 6 weeks. I said that if they refund me, then I would have wasted my money in their accont for 6 weeks. The customer relations manager replied saying that they have lost 2 computers. I dont understand, but is hat my problem? They should not have supplied me with faulty goods. They wont replcae it with a difeerent make and model, only with a Vostr 1510, which I refuse to have as I lost faith in Vostro.

By: Scott Wilson

Scott Wilson — Fri, 27 Jun 2008 01:14:03 +0000

I reveived a brand new 1510 vostro with the keys misaligned. 27th June 2008, several weeks late. I thought i had the settings wrong but after investigation i found that there was a problem with the keyboard themselves.
Dell even lied to me and told me they could not get the funds for the laptop fron the account i gave them It had been refused by my bank. I instantly phoned my bank and asked for a reason why the funds had been declined and they repliad with “Dell have not even asked for the money so how could we refuse it”.
The reason for the delay in my order is still unknown.

By: NH

NH — Thu, 26 Jun 2008 19:27:10 +0000

If you’re thinking of buying a Dell, please read the user comments at these links to get an idea of what you’re getting into.

http://direct2dell.com/smallbusiness/archive/2008/05/08/europe-vostro-keyboard-issue-what-we-re-doing.aspx

http://direct2dell.com/smallbusiness/archive/2008/05/14/europe-vostro-keyboard-update.aspx

http://direct2dell.com/smallbusiness/archive/2008/06/23/another-europe-vostro-keyboard-update.aspx

By: Dave Hayes

Dave Hayes — Tue, 24 Jun 2008 12:58:04 +0000

I ordered a new Vostro 1310 on June 13 2008, received it on about June 18, and it has the faulty keyboard, so they are still shipping. However, I have yet to hear an accurate description of the problem, which is this: The Vostro 1310 UK keyboard has a wider-than-average left Shift key and a narrower-than-average right Shift key, so both shift keys are now the same size. In order to cater for this change, the backslash key was moved from the left end of the row to the right end of the row. If you touch-type (without looking at the keycaps) then the letters on the keyboard still work as normal although the backslash key is now on the right-hand side. So far, no major problem – just a matter of getting used to the new position for the backslash key. However, nobody told the person in the factory who puts on the plastic keycaps about this change. They put the plastic keycaps on in the usual order which means that the whole bottom row gives the appearance of being shifted to the right. Pressing the key that is ordinarily in the C location still produces a C – it just happens to be labelled X because it has the wrong plastic keycap on it. The problem is nothing to do with electronics and everything to do with the plastic keycaps being on the wrong pegs, so forget all this crap about fixes in keyboard drivers, etc. If I could lever the keycaps off and move them myself without breaking them then I’d fix it myself using only a swiss army knife, (and this is what the Dell engineer ought to do instead of taking the extra time to open the unit, swap out the whole smegging keyboard, and potentially upset the connections inside). But because it’s on warranty I’m not going to touch the keycaps unless Dell say I can have a go without voiding the warranty. I considered returning the whole unit for a refund or replacement, which I might still do, but it looks like the new one would have the same problem until Dell pull their finger out.

By: NH

NH — Mon, 23 Jun 2008 13:42:38 +0000

It is incredible how stupid Dell is.

By: Dave

Dave — Sat, 21 Jun 2008 13:56:23 +0000

Regarding the Dell Vostro still being shipped with a fault, it is more than a couple. If you visit their own forum you will get a clearer idea of how big an issue it is. One person wrote there yesterday that he has received 10, yes ten, of them in the same order!
this is the address of the forum for you to view

(Moved link to post body to give greater visibility – thanks Dave)