Dell Stops Shipping Vostro 1310 & 1510 Laptop Models in Europe To Fix Misaligned Keys

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Dell has confirmed that it has ceased shipping two models in its Vostro laptop range, specifically the Vostro 1310 and 1510 models, after a customer – whose vigilance is obviously somewhat more finely tuned than Dell’s own quality controllers – pointed out that the keyboard’s entire lower row was quite obviously totally misaligned making touch typing on the keyboard near on impossible.

The customer, Jake Gordon, noticed the problem having ordered his new Dell Vostro 1310 the day after the model’s release and contacted Dell to advise that something was amiss and, to Dell’s credit, the very next day they released the following statement:

A limited number of Vostro 1310 and 1510 in Europe have been sent out with the wrong keyboard layout. We are working diligently to offer a solution to impacted customers and correct the error. Once a solution is in place, we will be contacting impacted customers directly to both apologise and instruct them on next steps. We are still investigating this issue and will come back with more detailed information as soon as possible. We have made a mistake here and will be acting as quickly as possible to find a satisfactory solution for our customers.

The issue appears to be caused by the addition of a new ‘/’ key being fitted between the oversized left Shift key and the ‘z’ key, causing the entire lower row of the keyboard to become shifted noticeably to the right, as can be seen in Jake Gordon’s image pictured above which has been uploaded to Flickr.

A Dell spokesperson has confirmed that customers who have purchased the affected models will ‘be given a choice to receive the keyboard kit or have a tech [representative] come on-site’ adding that the new keyboard is ‘easy to install’.

Those who believe that their Dell Vostro 10310 or 10510 has this misaligned keyboard should contact Dell’s customer service – though it should be stressed that as these keyboards have only been made available in Europe it’s only European customers who may be affected.

[image credit Jake Gordon]

(The Header image is for illustrative purposes only and does not show one of the affected Vostro 1510s)

Have you received a Vostro affected with the misaligned keyboard. Did you order your Vostro from May onwards (when Dell were aware of the issues)? See: Dell Still Selling Vostro 1310 & 1510 Laptops With Faulty Keyboards? [Our Readers Say Faulty Vostros Still Being Supplied].